"Last Minute Food Emergencies" and Special Requests.

Orders received after 12:00PM (noon) will be delivered/shipped the following day. If you have a "last minute food emergency" or any other special request, we will do our best to accommodate you within our normal delivery/shipping hours. Please give us a call at (212) 213-8552 or (877) 295-3474 (toll free) as soon as possible and we will advise you accordingly.

Ordering and Delivery/Shipping Frequently Asked Questions

Are all of your products delivered/shipped fresh?

Absolutely! With the exception of a small number of items that are clearly marked frozen at the time of purchase, your Wild Edibles' order has been freshly cut or hand-picked from the ice for you the same day it is delivered/shipped, meaning that it has NEVER been frozen.

To provide the highest quality possible, our seafood comes in fresh every day and all unsold items are returned nightly to our warehouse.

Fresh seafood is versatile: you can prepare it right away, store it in the refrigerator for up to 48 hours after you receive it, or you can freeze it (not live lobsters or shellfish of course!). So as you can see, the options available to you by ordering fresh seafood far outweigh the advantages of seafood that has previously been frozen.

What if the item I am looking for is not listed on your site?

Please give us a call (212) 213-8552. If the fishermen are catching it, we can have it for you the next day!

May I place an order for future delivery or provide you with any special preparation or delivery instructions?

Certainly! You may indicate your preferences at checkout.

May I include a gift message with my order?

Absolutely! You will have the opportunity to do so at checkout.

How are your products shipped?

Manhattan Residents

All of our fresh seafood products are delivered in Manhattan by-hand in a leak-proof bag with crushed ice or frozen gel packs. You may also pick up your order at one of our stores. At checkout just select which method is most convenient for you.

Out-of-Town Customers

All of our fresh seafood products are shipped out-of-town in a reusable, 1 ½" thick insulated styro-foam cooler (set in a corrugated box) with frozen gel packs via FedEx overnight.

Do I have to be home to receive my package?

No, if you live at a single residency house. No signature is required. The delivery person will leave the order at your door

Yes, if you live in an apartment or condo. Packages must be signed for by a resident, neighbor or doorman, or a business office should be designated where the package can be delivered (please ask for their permission first). If you think that no one may be home to receive your scheduled delivery, or if you miss your delivery, please call us as soon as possible at (212) 213-8552. Due to the highly perishable nature of your order, if it cannot be redelivered that day, or you cannot pick-up the order that day at one of our stores (in Manhattan) or the local FedEx facility (out-of-town), there will be a restocking and delivery charge of 100% of the cost of perishable items, plus 25% of the cost of non-perishable items, plus the delivery charge. An additional delivery charge will be also be incurred for Manhattan orders that must be re-delivered.

Should I Tip The Driver?

You have no obligation whatsoever to tip. However, if you feel that you have received exceptional service from a Wild Edibles' delivery-person, you certainly have the option of providing a tip - and it is always appreciated. Delivery personnel from FedEx or an outside courier service that we may use from time-to-time are not permitted to accept tips under any circumstances and should never solicit tips. If any delivery personnel, including Wild Edibles' employees, ever solicit tips, or you are un-happy with your delivery experience in any way, please call or e-mail to tell us.

How long will my order stay fresh in the delivery package?

Your delivered order should stay fresh in its delivery package for 2 to 3 hours after delivery, although we recommend that someone be at home within the designated time frame to accept the order and properly refrigerate it (this is particularly true for orders containing live lobsters or live shell fish). Any frozen items should be placed in the freezer immediately.

Will I receive a confirmation of my order?

Yes, all orders will receive a confirmation shortly after they are received. Each out-of-town order will also receive a shipping confirmation e-mail on the day of shipment, including the order tracking number. As an additional safeguard, Wild Edibles also tracks all packages to ensure proper delivery.

What if there is a problem with the delivery or my order?

Please call us as soon as possible if you experience any delivery or shipping problems, or if there is something missing from your order, at (212) 213-8552. In most cases, problems are the fault of the shipping service or our services, and rarely with the customer. If the shipping carton is damaged in a way that has caused its contents to spoil, or if there is anything wrong with the order, please save all of the shipping material and the contents until you call us and we advise you what to do. Bad weather or other unforeseeable problems, including, traffic emergencies may force us to postpone or suspend chosen delivery dates and times. If there will be a significant delay in delivery, we will call or e-mail to update you on your order status.

What is my satisfaction guarantee?

Wild Edibles stands behind the quality of everything we sell. 100%! If for any reason you are not completely satisfied with the freshness or quality of the order you receive, we will be pleased to refund, credit or reship any return that we may request. Satisfaction Guaranteed! If you dissatisfied for any reason, please call us as soon as possible at (212) 213-8552.

How secure is the order information I provide you on-line?

Your order is processed by a secure online web server. You will receive a message that your about to enter a secure site, denoting a secure server. Also you will see a small icon on the site that will be the GeoTrust Secure Site Seal. With these safeguards in place, your order information is communicated privately over the internet. All of the customer information we receive is for the sole use of Wild Edibles. We do not sell or share this information, individually or in aggregate form, with any third parties, ever! If you wish to terminate your account with us, please call or e-mail and we will immediately process your request.